Privacy Policy

 

Effective Date: 27/01/2026

Hairline Renewed (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Hairline Renewed is an online retailer specialising in hair care products.
For the purposes of data protection law, Hairline Renewed is the data controller responsible for your personal information.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you place an order, create an account, contact us, or subscribe to updates, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Any information you voluntarily provide through contact forms or customer support enquiries
2.2 Payment Information

Payments are processed securely by third-party payment providers. We do not store or process your full card details. Payment providers may collect:

  • Card type
  • Last four digits of your card
  • Payment confirmation details
2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referral source
  • Pages viewed and time spent on the site
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process, fulfil, and deliver your orders
  • To manage payments, refunds, and returns
  • To communicate with you regarding your order or account
  • To provide customer support and respond to enquiries
  • To improve our website, products, and services
  • To personalise your experience
  • To send marketing communications (only where consent has been given)
  • To detect and prevent fraud or unauthorised activity
  • To comply with legal, tax, and regulatory obligations

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contractual necessity – to fulfil your order
  • Legal obligation – for accounting and tax compliance
  • Legitimate interests – to improve our services and protect our business
  • Consent – for marketing communications and cookies

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality
  • Remember user preferences
  • Analyse website traffic and performance
  • Improve user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Sharing Your Information

We do not sell, trade, or rent your personal data.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and delivery partners
  • Website hosting providers
  • Analytics and marketing service providers
  • Legal or regulatory authorities when required by law

All third-party service providers are contractually required to protect your data and use it only for specified purposes.

7. International Transfers

If your data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Secure data processing agreements

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce agreements

When your data is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers
  • Encrypted payment processing
  • Limited access controls
  • Regular security monitoring

Despite these measures, no system is completely secure, and we cannot guarantee absolute security of your data.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

11. Marketing Communications

You will only receive marketing emails if you have opted in.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

13. Children’s Privacy

Our website and products are not intended for individuals under 18. We do not knowingly collect data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

15. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please get in touch with us:

Hairline Renewed
📧 hairlinerenewed@gmail.com ⁠
 https://hairlinerenewed.com

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