RETURN & REFUND POLICY

For health and safety reasons, we do not accept returns or exchanges.
We ensure all products are carefully packaged and shipped securely to maintain their quality and condition.
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can assess the issue and resolve it promptly.

ADDRESS ACCURACY

Please ensure your shipping address is correct at checkout. We do not offer refunds or accept returns for orders placed with incorrect or incomplete addresses. Customers are responsible for providing accurate delivery details, and orders shipped to the wrong address cannot be replaced or refunded.

UNCLAIMED ORDERS

Hairline Renewed is not responsible for orders that are missed, uncollected, or require re-delivery. Tracking numbers are provided so customers can monitor their shipments. Once an order has been dispatched, it is the customer’s responsibility to ensure timely receipt or collection of the parcel. If your package is marked as delivered but not received, please contact the delivery service directly to investigate.

REFUNDS
In certain circumstances, where a refund is approved, it will be issued automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.